Jay Brown Customer Services Manager We hope that after you experience Victory Electricals Services second to none service you will become a customer for life. Our reputation has been built on the quality service that we offer and we are committed to delivering this to every customer. Customer satisfaction is our priority so we strive to offer a consistent level of excellent service and are determined to protect our hard earned reputation.
However in the unlikely event that you are dissatisfied with the level of service that you receive then please contact our Customer Service Manager, Jay Brown.
Jay is happy to listen to your concerns and if the problem cannot be resolved over the telephone or in writing he will schedule for an engineer or Technical Service Manager to make a follow up visit, at a time that is convenient to you. An inspection of the work will be carried out and any necessary remedial work will be undertaken.
We aim to deal with your complaint within 5 working days and all matters are dealt with in an efficient, fair and confidential manner in order to come to a satisfactory conclusion as quickly as possible. We endeavor to always be compassionate and understanding towards any concerns and queries that you may have and do everything we can to help resolve your complaint. We will also keep you regularly updated on the progress of your complaint.
Any defects arising from faulty installation or repair work, that may require rectification, and that occur within our 12 month guarantee period, are treated as a priority and will be dealt with at your earliest possible convenience. All materials and products are covered by full manufacturers’ warrantees. We also undertake to take up customer complaints or queries with manufacturers whenever possible.
Problems which arise outside the company’s standard guarantee period will also be given priority may and any work that needs to be rectified will be dealt with at the customer’s earliest possible convenience. Any work rectified outside this period will be chargeable but this may be at a reduced rate, at the company’s discretion. Any discrepancies concerning overcharging for work completed will be dealt with immediately and if it is found that a customer has been overcharged a full refund for this amount will be given.
Any discrepancies over time arrival and duration of jobs can be cleared up in no time as we can cross reference invoices and time sheets with tracking data. We are happy to provide a vehicle site report at a customer’s request. All our Terms And Conditions, including our full written guarantee, and customer rights are clearly stated on the back of our invoices and on our website.
If you have any unresolved queries, require further information or fail to be completely satisfied with any work carried out by Victory Electricals or the service that you receive, then please contact Jay Brown, quoting your invoice number, using the details below:
Post: Customer Services Victory Electrical Services is a trading name of Reid’s Victory Electrical Ltd
Company number: 07675344
VAT Registration number: 120 2854 52
2-8 Greenwood Way
We always endeavour to provide the highest levels of customer care & satisfaction. Our reputation is important to us. If you are dissatisfied in any way please contact us & your concern will be dealt with immediately.